concept · in preparation

diligenceacademy

A chauffeur stands beside a black car on an airfield while a helicopter lifts off behind him

chauffeurs, trained like a task force.

a roaming training cadre for state, diplomatic and luxury fleets. we come to you, select your best drivers in a single day, and train them to one standard: swiss precision, french manners, and a soldier’s patience.

request a briefing how selection works

the problem

the cars are perfect. the airports are perfect. the suites are perfect. the weak link is the person at the wheel.

fortunes go into fleets, terminals and hotels. then the guest is met by someone scrolling a phone.

the phoneeyes on a screen instead of on the door, the street and the client.
the parkcrooked, hesitant, afraid of reverse. it sounds basic. it isn’t.
the mannerstoo familiar, too talkative, jokes that have no place in that car.
the cabinthree hours of waiting, and the car looks lived in.

doctrine

military in the mind, not in the muscles. we want fit drivers, but what we train is commitment, focus and self-control.

pillar 1

mindset

a soldier’s patience

long, unpredictable hours, without complaint and without a screen. the client’s schedule is the mission.

endurance on standby
discipline without supervision
zero tolerance for misplaced banter

pillar 2

manners

french elegance

social, but not too much. friendly, with boundaries. dressed correctly at hour fourteen as at hour one. in one word: smart.

grooming and dress
protocol and discretion
reading the room

pillar 3

mechanics

swiss precision

we strip out bad habits and rebuild the basics until they are second nature.

reversing and tight manoeuvres
the straight park, every time
braking the client never feels

A long row of black cars parked in a perfect line on a lawn, with trees and a lake behind — parked straight. all of them.

waiting is most of the job. so we teach it.

the standby protocol: how to set up a cabin for hours of waiting, keep food, drinks and papers out of sight, and hand back a car that looks untouched the moment the client returns.

phase zéro

one day of selection before any training. it protects your budget, and it gives the right candidates a reason to want in.

we read the tie knot and the shoes before the first word. then come two questions. we keep them to ourselves.

morning
the standardwhat the job really is, who it serves, and what we will not accept. the ones who lean in, stay.
midday
the diagnostica walk around the car, a reversing course, one park. three minutes say most of what we need to know.
afternoon
the waitphones are collected. the cabin is set up for a two-hour standby. then the wait begins, and we watch.
evening
the invitationcandid feedback for everyone. an invitation to the full programme for those who earned it.

nobody buys their way in. the programme is by invitation, and that is exactly why people want it.

Chauffeurs in dark suits standing by a line of black cars on a desert road, palm trees and a city skyline beyond

deployment

we don’t build a school. we bring one. your fleet, your grounds, your people, our cadre.

the auditwe come on site to see your fleet, your routines and your standards as they are today.
phase zéroyour drivers go through the selection day, in cohorts, so the training budget goes to those who can carry it.
the programmeseveral weeks on site, on your own cars and grounds: mindset, manners, mechanics, and the standby protocol.
the captainsthe best of each class are certified as captains, to hold the standard after we leave. we come back to audit and recertify.

what an engagement covers

the deploymentbringing the cadre to your country, audit included
certificationper candidate, through the full programme
the yearly licenceaudits, refreshers and recertification, to keep the standard alive

built for

institutions for whom one bad arrival costs more than a whole training programme.

ministries of tourism and state hospitality programmes
diplomatic corps and protocol offices
royal and family offices
luxury hotel groups and private fleets

the academy grows out of DILIGENCE, the logistics task force of extra+action, which plans and runs ground transport for state visits, summits and major events. everything we teach, we have needed on the ground.

request
a briefing

we present the academy in person or by call, in confidence. write to us:

events@extra-action.ch

your organisation and country
the size of your fleet, roughly
what you would like to change